Refund policy

Last updated 19 October 2026

This text is a draft under legal review and is not yet in force. It describes how we intend to work at launch.

Your first payment

If Orchec is not right for you, ask within 14 days of your first payment for a full refund of that payment. Email support@orchec.com from the address on the account, or use the billing page in the dashboard.

After that

Cancelling stops future renewals. Your plan stays active until the end of the period you paid for.
Downgrades apply at the end of the current period; there is no partial refund for the rest of the period.
Upgrades and extra servers are prorated, so you pay only for the time used.

Failed payments

If a payment fails, Stripe retries three times over 7 days. After that, management actions pause until the payment succeeds. Your servers keep running throughout.

Enterprise contracts

Refunds for annual Enterprise contracts follow the contract.

Prices are in US dollars. Refunds go back to the original payment method through Stripe; your bank may take 5 to 10 business days to show them.